How to use — Buyer's guide

👋Start here

Chakuch Bid has two ways to buy: in “Auctions” you bid and may get the item for much less than its price; in the “Shop” you buy straight away at a fixed, final price.

Everything you win or buy goes into one order and comes to your door in one delivery, and you check it in front of the courier before you pay.

💡 You can browse everything without an account. You only need one to bid or buy.

📝Create your account

1. 1Tap “Log in” at the top, then choose “Create account”.
2. 2Enter your real name, phone number (like 07501234567), email and a password.
3. 3Enter your birth date (you'll get a gift on your birthday).
4. 4Choose your governorate and district, write the nearest landmark, then pin your home on the map.
5. 5If a friend invited you, enter the “Invite code” (optional).
6. 6Tap “Create account”, then open your email and tap the activation link.

💡 Your new account gets 1,000 IQD of gift credit to use on your order.

⚠️ Your name and phone number are fixed after sign-up to protect orders, and each phone number can have only one account. Enter them correctly.

📲Install the app and turn on notifications

We'll then tell you right away when someone outbids you, when you win, before an auction ends, when your order ships, and when something you're looking for comes in.

1. 1On Android: open “Account” and tap “Install the app”.
2. 2On iPhone: open the site in Safari → Share button → “Add to Home Screen”.
3. 3Open “Notifications” (the bell) and tap “Turn on notifications”.

🧭Getting around

• “Home”: all auctions.
• “Shop”: fixed-price products.
• “My bids”: auctions you bid on (running and ended).
• “My wins”: your orders, their status, payment and returns.
• “Account”: your details, address, balance, gifts and settings.
• Change the language from the menu at the top: Sorani, Badini, العربية, English, Türkçe.

🔎Finding a product

• Type what you're looking for in the search box at the top.
• Pick a category (phones, watches, …) or “All”.
• Sort by: ending soonest, newest, cheapest, most expensive, most bids. Filter by condition: new, like new, used.
• The home page has ready-made rows: “Ending within the hour”, “Most competitive”, “Mystery boxes”, “From the shop — fixed price”, “New today”.
• Add any auction to your “Wishlist” ❤️ to follow it and get a reminder before it ends.

💡 Can't find it? Open “Notify me” and type the product name (e.g. iPhone 15). We'll notify you as soon as it appears in auctions or the shop.

📄Read the product page before you bid

• “Market price”: its approximate price in the market, shown for comparison.
• “Product ID”: use it if you contact us about the item.
• “Condition”: new, like new or used. Used items have a grade: A like new, B light marks and fully working, C clear marks and fully working.
• The red “Notes & defects” box: the item's defects, written clearly. These defects are not accepted as a reason to return, so read them before you bid.
• The “Description”, photos, video, and the “View specs on the official site” link if there is one.
• The store box “🏪 Store CB‑4827 ⭐”: the seller's code and rating. Tap “All items from this store” to see their other items.

🔨How to bid

1. 1Open the auction and look at the “Current price” and “Time left”.
2. 2Type your amount in “Your bid”, or use the + / − and quick buttons.
3. 3Tap “Place bid”.
4. 4You'll see “You're the highest bidder”. If someone outbids you, you'll get “Someone placed a higher bid!”.
5. 5When time runs out, the highest bidder wins.

💡 If someone bids in the last two minutes, the timer goes back to two minutes, so nobody can snatch an auction in the last second.

⚠️ Every bid is binding and can't be cancelled. If you win you must buy, so only bid what you really want to pay.

🤖Auto-bid

Nobody sees your maximum. If two people set the same price, whoever set it first wins.

1. 1On the auction page open “Auto-bid”.
2. 2Enter the highest price you're willing to pay.
3. 3Tap “Turn on”. The system bids for you with the smallest step needed whenever someone bids, up to your price.
4. 4To stop it, tap “✕ Turn off”.

⚡“Buy now” and the reserve price

• “Buy now”: buy the item straight away at the market price without waiting, then confirm with “Yes, buy it”.
• If bids reach the market price, the auction ends at once; the bidder wins and never pays more than the market price.
• “🔒 Has a minimum price, not reached yet”: the seller set a secret minimum. If bids don't reach it, the item isn't sold. When they do, you'll see “✓ Minimum price reached”.

🌙The 9 PM auction and mystery boxes

• Every night at 9 PM we show a special item for one hour, starting at a very low price. Tap “Remind me” to get an alert.
• “Mystery box” 🎁: a hidden item you only see when it arrives, worth at least the “guaranteed value” shown. It can only be returned if it arrives faulty.

✅Verified accounts

Bids of 500,000 IQD or more need a verified account. Your account is verified automatically after your first received order, or contact us to verify it.

🏆After you win

1. 1You get the notification “Congratulations, you won!”.
2. 2The item is added to your order in “My wins”.
3. 3Anything you win or buy before the order ships is added to it, and you pay delivery once.
4. 4We contact you to confirm the order and the delivery time.

🛍️Buying from the shop

1. 1Open the “Shop”. You'll see the final price with the market price crossed out. The “🔥 On sale” chip shows discounted items.
2. 2Tap “Add to cart” (or “Buy now” on the product page).
3. 3Open the “Cart” and change quantities or remove what you don't want.
4. 4Tap “Place order”. Your order appears in “My wins”.

• Shop prices are final, with no auction fee.
• If you already have an open order, your purchases join it with no extra delivery fee.
• You can remove a shop item from “My wins” → “Remove” as long as the order hasn't shipped.

⚠️ Before your first order your phone and address must be complete in “Account”.

🏪Stores and bulk discounts

• Every merchant has a “store code” like CB‑4827 shown on their items with their rating. We never show the merchant's name or phone — all selling, payment and delivery go through us.
• Tap “All items from this store” to see their auctions and products on one page, or search by code at chakuchbid.com/store.
• Some stores give a “bulk discount”, e.g. “Buy 5 or more items from this store and get 5% off”.
• In the cart we tell you: “You have 3 items from store CB‑4827 — add 2 more and get 5% off”. Once you reach it you'll see “✓ 5% off applies to your order”.
• The discount is applied automatically in your order and includes items you won at auction from the same store.

💰What exactly do you pay?

• The items' price (your winning bid, or the shop price).
• Auction fee: Buyer's auction fee: 2.5% of the auction items in the order (max 10,000 IQD), dropping to 1.5% from 5 items (max 7,500 IQD) and free from 10 items. Fixed-price shop items have no fee.
• Delivery, once for the whole order: 3,000 IQD inside the Kurdistan Region and 5,000 IQD elsewhere.
• Minus the “bulk discount” and “gift credit”, if any.
• Loyalty levels: after 3 received orders you get 20% off the auction fee (silver), after 10, 40% (gold).

💡 Every amount is shown line by line in “My wins” before you pay. Fees drop as you buy more, so combine your purchases into one order.

🚚Orders and delivery

• Order status: “Being prepared” → “On the way” → “Delivered”.
• When your order ships you get a notification with the courier's name and number, and you can follow “Where's the courier” on the map and call them.
• Check every item in front of the courier before you pay.
• An order is accepted or refused as a whole; you can't take part of it.

⚠️ If you refuse an order without a valid reason, the delivery fee is recorded as a debt and added to your next order. After two refusals the account is suspended.

💳Payment

The main way is cash to the courier on delivery. You can also pay in advance by transfer if you like:

1. 1Open your order in “My wins” and tap “Pay with FIB / ZainCash / Qi Card (optional)”.
2. 2Choose the method and transfer the amount shown to the number shown from your banking app.
3. 3Enter the “Transaction number (if any)” or upload the “Receipt photo (screenshot)”, then tap “Send receipt”.
4. 4Once we confirm it, the order shows “Paid — the courier won't take anything from you”.

⚠️ We never ask for your card number, PIN or banking password. Anyone asking for them in our name is a scammer.

↩️Returns

Visible defect (broken, scratched, wrong item): refuse it in front of the courier on delivery.

Hidden defect (doesn't work, weak battery, locked…): request a return within 3 days of delivery:

1. 1Open “My wins” and tap “Request return”.
2. 2Choose the item (and how many, for shop items) and the reason.
3. 3Record a video showing the problem (required), add photos if you like, and describe it.
4. 4Choose how you want your money back: cash with the courier, FIB, ZainCash, Qi Card, or credit in your account.
5. 5Follow it in “My returns”. We may offer a discount instead; choose “Accept discount” or “I'll return it”.
6. 6Once the item reaches us and is checked, you get back what you paid.

⚠️ If the item turns out to be fine, there's no refund and you pay 5,000 IQD + delivery both ways. Defects listed in “Notes & defects” are not a reason to return.

⭐Ratings

After delivery, “Rate your purchase” appears in “My wins”. Pick the stars and write a short note. Your rating helps others and shows on the seller's store.

🎁Gifts, invites and loyalty

• Sign-up gift: 1,000 IQD for every new account.
• Invite friends from the “Invite friends” page: copy your code or link and share it. For a friend's first received order you get 500 IQD (or 1% if more), then 1% of every order they receive for 6 months.
• Any auction or product link you share from the app also counts as an invite.
• Birthday gift: add your birth date in “Account”.
• Inviters' contest: every month the top 3 inviters win prizes.
• Gift credit pays up to 10% of each order (max 25,000 IQD), expires after 180 days and can't be cashed out.
• Loyalty levels: bronze → silver after 3 received orders → gold after 10. Each level lowers the auction fee.

👤My account

• Change your address and home pin in “Account”. It can't be changed while an order is on its way or while you're the top bidder.
• To change your name or phone, tap “📩 Request a change to my details” or contact us.
• “Balance & transactions”: every amount you're owed or owe (refunds, discounts, refusal fees…).
• “Change password”, and “Forgot password?” on the log-in page.
• “Delete account” at the bottom of “Account” (as long as you have no open order or amount due).

🏪Want to sell?

You can sell your things on “consignment” (we take only 10% if it sells) or open a merchant account for your shop. Everything is in the “Merchant & seller guide”.